A customer is a king in every business! No business can run without customers including healthcare business. Healthcare practitioners cannot depend on the single appointment and waiting room process. Many experts like Steven Cavellier in medical field healthcare business of all size can generate revenue only with the patient flow. To build goodwill in the market it is important to increase the flow of business and providing a positive experience to the patient. In the end, customer satisfaction is the ultimate goal of any service provider.
Now the question is how one can improve patient flow. Let’s check out the ways:
1. Patient-friendly layout
A layout of your medical practice is very important to consider as it plays a great role in improving patient flow. To make it possible, place a reception desk near the entrance of the practice. Furthermore, waiting room should be designed in a way to make it easy for a patient flow to move directly to an exam room and then proceed to an exit. After all, in the end, patient convenience should be the priority. So, make sure to have a patient-friendly layout for patients.
2. Time Management is the Key
Time management plays an important role in every profession. Therefore, make sure that your every employee is well-trained with time management techniques. In medical practice, many times employee need to handle multiple patients, administrative work, and other responsibilities all at once. To make it easy for the employees, provide them with the tools to manage in a hectic and fast pace environment. So, make sure that your employees know the importance of time management and perfect in their performance.
3. Preference to Mobile technology
Goodbye to paper and pen! In the era of technology, it is advisable to provide a tablet to your employees to write down the everyday task and patient detailed information. With the help of tablet, a patient can review his medical history and can update any changes if required in few minutes. After all, the technology works faster than paper and pen. Further, nurses and other staff can also update their tasks on a tablet. So, it is advisable to choose technology world and everything easy for yourself and for your patients.
4. Keep Patient Informed
How you treat your patients and value their time it speaks about your professionalism. Sometimes patients get frustrated and impatient while waiting for an extended period of time. Therefore, never let this happen with your patients. Ask your receptionist to keep up to date on your schedule. And if there is any change in the schedule, do inform the patient flow about it through text or phone call. In the end, expert Steven Cavellier always says that time is everything and we should always value it.
5. Use an EHR
EHR is a tool that is used to complete a task like insurance checks, refill checks, and any other job in lesser time. With this tool, you can complete work quickly when there is a minute between patients, so they do not have wait for you at the end of the day. By using EHR you and your staff will remain on top of task throughout a day. So, don’t think much and start using EHR for better performance.