To get an in-house IT team or go for managed services? This has been one of the most Challenging decisions business owners seeking to adapt to the ever-changing technological landscape. While many are concerned about their in-house IT services not meeting up to par when it comes to technological advancement, others are afraid of getting terrible experience with their offshore partners.
“With more and more businesses leveraging cloud, AI, ML, and many more staying up-to-date with any technological advancement is very important for a business to stay competitive. Plus, the aim of every business is to reduce operational costs while improving the overall IT services quality and growing the business. That is why having the right team is very crucial for the successful operation of any business.” says Hashan Kodituwakku, a successful IT expert with decades of experience in IT services.
Hence, where the problem lies in whether to get a managed IT service or employ an in-house team. Here’s an expert take by Hashan Kodituwakku to help you make the right decision for your business needs.
In house IT support
Having an in-house support team means your IT department is located right in the business. They are hired to maintain, monitor, and handle all the company’s IT infrastructure. The reason why many prefer in-house is because of the control over data and actions and the need to have IT support just under their nose. With the right knowledge and team, a business can build a strong support team that understands a specific organization’s system, strategies, and objectives.
However, Hashan Kodituwakku notes that an in-house team of experts is not something many organizations could boast of. Many companies, especially small businesses, go for junior administrators who might not know all that it takes to handle the network infrastructure or build strong cybersecurity.
Organizations might also choose to invest in recruiting and training personnel in order to manage the integration. This can, however, result in loss of time, productivity, and worse still, data. Besides, an organization is vested with the extra burden of maintenance, support, and cost associated with in-house integration.
One of the most important reasons why many organizations go for managed services is to take advantage of cloud technology since maintenance of their own data infrastructure comes with a heavy price tag. Managed IT service professionals are a pool of seasoned IT professionals with relevant skills and experiences in different specializations. This means an organization has access to a team of experts working to ensure optimum IT integration and support. The whole operation burden is on the service provider while an organization can focus on the core aspects of its business.
“It is also not uncommon to see an organization having probably one or two experts for their network administration. But what if the person quits the job or is on leave? This shows that the company’s IT effectiveness is only at the mercy of this professional who can decide to leave at any time. When you work with a managed IT service, you get access to experts who ensure you get all you need to make your technology integration the most effective,” Hashan Kodituwakku says.
Managed IT services are also proactive and might not adopt a laid-back approach like an in-house team who might work towards proffering solutions when trouble looms and mostly during working hours. A managed service is more proactive and can predict possible disruptions while working towards preventing them. However, getting a managed service or in-house doesn’t mean one has to be overruled. A managed service can serve as an extension of your in-house team while they both work hand in hand to realize business goals.
A business that also doesn’t rely heavily on robust IT infrastructure or small businesses that do not want managed services can go for an in-house team. Whatever the case, it depends on your IT needs of the business.