Whether you own or work at a spa, salon, or massage business, your job is attached to the personal interaction with clients. Well, due to the current situation of the pandemic this seems like a thing of the past. Businesses like massage have to make a tough decision of closing themselves temporarily. Because there is no way to provide massage therapy online. But this is not a permanent situation, you have to reopen your business again. What you should be concerned about is how to maximize profits following the reopening of your business.
To come back strongly you need Wellyx for booking more appointments and their management. This is the best opportunity to limit the virus’s spread. Most of the owners will have a question that how will it help when they reopen? This is the obvious question that comes to mind. This software allows businesses to automate admin tasks and tasks related to CRM. Only personal interaction with clients requires human interference. Other tasks don’t need human interference, it can be done by the software.
Further, you are going to learn about the benefits of this software for the clients and staff when you reopen.
Description Of Massage Therapy Software:
Spa and salons use this software to manage the following functions:
- Appointment scheduling
- Client communication
These are some of the major functions but it can manage other functions too.
Privileges Of The Massage Therapy Business Software:
The software’s most intriguing feature is its ability to automate appointment scheduling in the business. This minimizes the need for staff to handle bookings on phone calls. Clients can make bookings from the website without coming into contact with the staff. Have you ever experienced a phone tag with a client?
This is nothing more than a back-and-forth disturbing process. Also, the software saves several hours per week for massage therapists because they don’t need to make bookings. This is because they do not have to deal with manual appointment scheduling, reminders, payments, and cancellations. Except this spa professionals can devote their energy towards serving clients.
2. Enhancement In Number Of Bookings:
It is the fastest process of booking appointments online or from a mobile. This easy process enables clients to book an appointment by themselves. This is ultimately a leading process towards more bookings. The phone or in-personal booking can only be possible during working hours. But with the online scheduling portal, they can book an appointment at their ease. As a result, a spa calendar can be filled at any time of day. Almost 43% of bookings take place after business hours. Having online scheduling means that you don’t need to miss out on a huge portion of appointments.
3. Noticeable Decrease in No-Shows:
What do you think is the most possible common reason for no-shows? Simple, they forget. No doubt that most people are busy but they have an intention not to miss out on an appointment. Don’t you think you should show some care too? Be a helping hand to them so they don’t miss appointments. Just send them a reminder to ease their difficulty of forgetting due to being busy. Indeed, appointment reminders are very crucial for the business.
Calling them to remind them of the appointment is not the best use of your time. The software sends automated reminders to the clients. In response clients only have to show up for the appointment.
4. Best Promotional Tool:
Software is an ideal tool to convey to clients the latest offers and discounts on services. The software stores the data of interest of each customer. Therefore, it would not be difficult for you to create customized emails for the clients. The software sends emails to the customers on a customized basis. This software also notifies about the special occasions of the clients. To have a better interaction with them, you can send them greetings and a special offer. Like on wedding anniversary you can offer a discount on couples massage therapy.
5. Happiest Clients:
This is a simple phenomenon, the happiest customer means positive word of mouth. More bookings will result from positive word of mouth. The online appointment booking system leads to a higher customer satisfaction level. It will act as a key element when you reopen the massage business. As a result, you’ll have more time and fewer distractions. It means that your staff and you will be capable of giving more attention to the clients.
The other reason for happiness is that there is no restriction of geographical location for booking. They don’t have to be worried about forgetting an appointment because of reminders. You can get a lot of happy customers as compared to you have got through manual procedures.
6. Valuable Information About The Business:
This software offers the services of reporting and analytics for a better understanding of business. Because of the right software, you can access the revenue per service, booking channels, and more. The whole data will help in making a better decision when it comes to business operations. Most of the time this system helps in knowing your customers better. A better knowledge of customers is crucial for making marketing strategies. It is feasible to see the appointment details as well as added client notes. This will help in personalizing your services.
7. Manage Relation With Existing And Potential Customers:
This software is the best tool if you want the highest level of customer relationship management. You can stay in touch with the customers via this software. This software has eased the scheduling process for customer satisfaction. The software also monitors the activity of the leads and identifies potential customers. This software nurture potential customers until they become the existing customer of the business.
After reopening the business, you need to be extra efficient than before. Because previous trends will not be effective in the current scenario of doing business. Take the help of the great massage therapy business software for giving a competitive edge to your business. Otherwise, it would be difficult to stay in the market after the reopening of all businesses.