Imagine a day when you are waiting for the most important call of your life, and your smartphone gets damaged. For you, the day might feel like the apocalypse. You might immediately dash out of your building to get it fixed. This hurry could spell more disaster, as you might hand over your device to someone incompetent. You have to first take a deep breath and spend some time looking for a centre that does a top-quality mobile repair. If you plan to use your smartphone for a few years more, you must find a safe and reliable centre to get it fixed.
Here are the steps that you need to take before stepping out of your building.
STEP 1: Find a Reputable Mobile Repair Store
You cannot find the right mobile repair store if you are not sure what you are looking for. So, let us take a look at the qualities that make it the best one for you.
- It has to be easily accessible
- Has a team of experienced and well-trained technicians
- Only uses genuine parts
- Has a quick turnaround
- Has a transparent repair process
- Offer a warranty on its repairs
- Adds no hidden charges in the final bill
Also, you must look for a centre that specialises in the repair of the smartphone brand that you have. For example, if you are using an iPhone, you have to find the centre that focusses on iPhone repair. A service centre that is dedicated to Android device repair might not have the tools to handle your device efficiently.
You can find the best centre for mobile repair, near your location, by using search engines such as Google and Bing. Or, you can seek recommendations from family and friends, especially those who own the same brand smartphone. Social media platforms such as Facebook and Twitter, too, can help you determine where you should go to get your device fixed. And, you can check customer-generated online reviews to find out if a particular centre can be trusted or not.
STEP 2: Check the Website
Once you have found the mobile repair shop that you believe can do a quality repair job, visit its website. It is to check when it was established; its repair time estimate; whether it uses genuine parts; if it offers a warranty; and what are the benefits that it offers. It is best to avoid the shop that has recently opened, as it might not have a team of well-trained and experienced technicians.
STEP 3: Call Customer Support
You are unlikely to find all the information about the mobile repair shop on its website. So, you need to call its customer support and ask them these questions.
- Are your technicians experienced?
- Do you offer regular training to technicians?
- I own this model. Do your technicians have the expertise to handle it?
- Do you use genuine parts?
- How long do you take to repair an issue (explain your damaged device problem)?
- How much do you charge?
STEP 4: Book an Appointment
Once you have identified the right mobile repair shop, it is time to book an appointment. A reputable centre usually receives a high volume of repair requests, and going there without an appointment means that you will have to wait for hours in the lounge before you get a chance to hand over your device to a technician. An appointment in advance saves you from wasting your precious time.
STEP 5: Back-Up Data
You must back up your data before you hand over your device for repair. It is because there is always a risk of data getting wiped out during the repair process.
STEP 6: Remove Case and SIM Card
Remove the SIM card from your device. And take off the case, as well as the screen protector if you are using one.
STEP 7: Disable Security
If you are using a PIN, pattern lock, or fingerprint authentication, you need to disable it to make it easier for a technician to fix the device.
A smartphone is no longer just a calling device. It is now used for work, bank transactions, to watch movies or shows, read books, and other things. So, when it gets damaged, you are most likely to freak out. And, in this state, you might end up going to the nearest shop for mobile repair, without finding out whether it can be trusted or not. Most damage can be fixed, and in the shortest time possible, so you should not act in haste. Instead, take the time to look for the right repair centre for your smartphone.