As your business grows, you may well find your staff becoming overstretched. This frequently results in loss of efficiency and staff morale as employees become stressed and frustrated. This impacts negatively on your interaction with customers leading to clients becoming...

Customer service is a priority, no matter what kind of business you run. Your main goal should always be to ensure that each of your customers has a pleasant customer service experience. To achieve that, you'll have to incorporate strategies...

Regardless of what you understand about this pandemic, the setback it brought to our economy should be motivation to develop new growth strategies. This is the time for you to grow a lifetime relationship with your customer and boost your...

With governments issuing stay-at-home orders, countries are on a compulsive lockdown, aeroplanes industry grounded, the logistics and transportation industry undoubtedly has been one of the primary victims of COVID-19. From busses to airlines, the COVID-19 pandemic has dealt a deadly...

It’s no secret that extremely high attrition is a major issue for customer service roles. According to recent research, the turnover rate for inbound customer service agents was 30% in 2017 and the average cost to hire a new agent...

Property management involves handling various real estate issues for property owners including those absent. Real estate managers usually take a percentage of rent collected and are tasked with keeping all tenants happy, ensure rent is paid up, and to keep...

Needless to say, when you are starting a business or running it, you need to attain some deadlines to prosper. However, for a successful business, we need to invest a lot of time, dedication, hard work, and patience. All of...

No one can earn a success without a plan! You need to understand how and what it takes to make a difference in the competitive world with your brand marketing. According to marketing expert Lameen Witter, to build a strong...

Whether it is you or your team who is responsible for providing customer service, it is essential for your business to offer a high standard of service that your customers can appreciate. At the point when the buyer is a...

  Providing good quality customer care is no longer just an afterthought for the organizations. With growing competition, companies are pulling out all stops to keep their customers happy and retained. Customer service plays a big role in keeping your...